It has options that suit businesses of every size. HappyFox's plans are all reasonably priced and contain a wide range of ticketing capabilities. You can create your own custom fields and workflows to personalize your support experience. It also allows you to customize your support ticket system to best suit your preferences. The software can handle all inbound requests in one ticketing system - converting email, phone, chat, and web requests into tickets and keeping them organized. And the quality of its ticketing system is in line with that esteemed reputation.
It boasts an impressive list of big-name clientele and is consistently recognized as one of the best Help Desk software on the market. HappyFox Help Desk is one of the more prominent customer support solutions available. Price: Plans starting at $29 per agent per month All told, HubSpot's Help Desk is an excellent option for businesses of any size looking for a support ticket system that reconciles sophistication with accessibility. The HubSpot Help Desk's ticketing features are both available for free and included in HubSpot's Service Hub - a platform that encompasses an even wider suite of tools.īeyond the system's free plans, HubSpot offers other reasonably priced service options to suit your business as it grows. And its reporting tools allow you to track ticket volume, ticket response time, customer feedback, and other factors that might help you understand your operations moving forward. The software also allows you to create support team-wide email aliases that immediately convert service queries submitted via email into tickets. Customer issues are recorded, organized, and readily accessible for any member of your customer support team - effectively eliminating the stress that comes with keeping tabs on emails and maintaining spreadsheets of customer information.
One of the standout features of HubSpot's Help Desk is its centralized dashboard for ticket tracking.
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